At IndianAI.Net ("we," "our," or "us"), we strive to provide high-quality AI-powered image editing services. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.
By making a purchase on IndianAI.Net, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Digital Products and Services
IndianAI.Net provides digital services including AI image editing credits, premium subscriptions, and AI-powered tools. Due to the digital nature of our services, the following refund policies apply:
Credits: Credits purchased are non-refundable once purchased and added to your account. Credits are consumed when you use our AI tools and cannot be transferred or refunded.
Premium Subscriptions: Subscription fees are non-refundable. However, you may cancel your subscription at any time, and you will continue to have access to premium features until the end of your current billing period.
AI Tool Usage: Once credits are used to generate or process images, the transaction is final and non-refundable.
3. Refund Eligibility
Refunds may be considered in the following exceptional circumstances:
Technical Errors: If you experience a technical error that prevents you from using purchased credits or services, and our technical team confirms the issue, we may issue a refund or credit equivalent.
Duplicate Charges: If you are charged multiple times for the same transaction due to a system error, we will refund the duplicate charges upon verification.
Unauthorized Transactions: If you report an unauthorized transaction on your account, we will investigate and may issue a refund if the transaction is confirmed to be fraudulent.
4. Refund Process
To request a refund, please follow these steps:
Contact our support team at [email protected] within 7 days of the transaction.
Provide the following information:
Transaction ID or order number
Date and amount of the transaction
Reason for refund request
Any relevant screenshots or documentation
Our support team will review your request within 5-7 business days.
If approved, refunds will be processed to the original payment method within 10-15 business days.
5. Non-Refundable Items
The following items are non-refundable:
Credits that have been used or consumed
Subscription fees for periods that have already been used
Services that have been completed or delivered
Purchases made more than 30 days ago
6. Payment Processing
All payments are processed securely through Razorpay. Refunds will be processed to the same payment method used for the original transaction. The time it takes for the refund to appear in your account depends on your payment provider and may take 10-15 business days.
7. Dispute Resolution
If you are not satisfied with our refund decision, you may:
File a dispute with your payment provider (bank, credit card company, etc.)
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at: [email protected]